Has one of your products violated Etsy’s Intellectual Property Policy? We understand how frustrating it can be to receive this kind of message, and it’s natural to feel upset. Multiple violations can even lead to Etsy suspending your shop.
Unfortunately, 99% of these intellectual property claims are made by competitors trying to drive you out of the market. It’s a tough situation, but that’s where our team comes in. We’ll contact the actual trademark owner to verify the claim. They’ll tell us if the claim is legitimate or if it’s a false accusation.
Here’s what we’ll do in both cases:
- Legitimate Claim: We’ll work with the trademark owner to get them to retract the claim, allowing Etsy to remove it and preventing your shop from being suspended. Once your product is reinstated, please review and modify it to avoid future claims.
- False Claim: We’ll show the actual trademark owner that a false claim has been made and get them to retract it. This will allow Etsy to remove the claim and prevent your shop from being suspended.
Frequently Asked Questions:
- Can I really get the claim retracted? Yes, we have a 99% success rate in getting claims retracted.
- Will I get a refund if you can’t get the claim retracted? Our team will spend a significant amount of time working on your case. Even though we have a high success rate, there’s a small chance we may not be able to get the claim removed. However, due to the time and effort involved, we are unable to offer refunds.
- How many claims can I submit per order? Each order is for one trademark claim. If you have multiple claims, please place a new order for each one.
- How long does this service take? Once we have received the details of the reported infringing material and the email address of the person who made the report, we may need approximately 3-7 days.
Please contact us for more information
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